You may need to avail of dehydration service if the inclusion you would like to incorporate in your DNA keepsake is still in raw form.
Possible examples of inclusions that require dehydration:
- complete umbilical cord (you can ask the cord to be given to you by your birth medical team)
- a piece of placenta (you can inform your medical team about your preferences to bring placenta home)
- pregnancy remains / miscarriage material
If you don't see your inclusion on this list, do get in touch with us to discuss your case individually.
In general it is preferable that your raw material is as is / fresh / refrigerated or frozen. If your elements has been immersed in formalin, it is still possible to dehydrate, but less preferable for our team, since formaldehyde is a toxic chemical.
If you have an opportunity to plan the dehydration in advance, please request your medical team to keep your element formalin / chemicals free and/or refrigerate instead before handing it over to you.
If any questions, please reach out to us through the contact form.
Upon completion of your order, include more information on the material to be dehydrated into the NOTES section of your order or in your customisation form.
If you consider placenta encapsulation after birth, you can avail of this service here
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.